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From 1 March: Fundraising suppression requests

The Fundraising Preference Service (FPS), launched by the Fundraising Regulator in July 2017, enables any individual to control the type and frequency of direct marketing,

including fundraising communications, they receive from charitable organisations in England, Wales and Northern Ireland. (Fundraising by charities primarily registered in Scotland is regulated by OSCR, the Office of the Scottish Charity Regulator.) Via the FPS website or helpline, individuals can choose to stop receiving emails, telephone calls, addressed post and/or text messages from a selected charity or charities. The FPS then notifies the charity, which until now has had 28 days to action the request. From Friday 1 March, this is reduced to 21 days.

 

Data protection law requires charities to respond to request from individuals to stop using their personal data for direct marketing "without undue delay and at the latest within one month of receipt". The FPS reduction from 28 to 21 days enables the FPS to remind charities which have not actioned the request within 21 days to do so within the month. A charity which ignores an FPS request or does not action a suppression request within one month may be reported to the Information Commissioner's Office.

 

Information about the FPS for individuals and charities is at http://www.fundraisingregulator.org.uk/complaints/fundraising-preference-service.

Its media release about the change to 21 days is at http://www.fundraisingregulator.org.uk/more-from-us/news/important-change-fps.

 

Individuals who wish to stop marketing communications from businesses and non-charitable organisations can do so via the Telephone Preference Service and Mail Preference Service.

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